You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition to be returned. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the delivery date.
Return Policy
DUE TO HIGH VOLUME: Please note that we are unable to cancel or modify orders in any way due to high volume of shipments.
Unopened Products
Opened Products
You can return opened item(s) within 30 days of the delivery date for a 50% refund. All returning items must be less than 20% used to qualify for a refund. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the delivery date.
If you purchased and received a free item, or purchased a discounted bundle on the post purchase, all items need to be returned in order to receive a refund. If you wish to keep the free item, the full retail value of the promotional/free item will be deducted from the refund amount. If you return the free items with more than 20% used the full retail value of the promotional/free items will be deducted from the refund amount - this applies to ALL orders.
PLEASE NOTE: 30 Day Money Back Guarantee is only valid for Inno Shred with Stimulant, Focus, or Inno Shred Stimulant Free, Night Shred, Innospresso, Nitro Wood and Inno Cleanse. Valid only once per product, per household, for one 30 day supply. The empty bottle must be returned in order to receive credit for the money back guarantee. If you purchased more than one 30 day supply (more than one bottle of Inno Shred/Night Shred/Inno Cleanse) you must return all other bottles in their original sealed unopened containers in order to qualify. Please note that shipping costs are non-refundable.
If you have any other questions about the process or if you are eligible for the return, please send an email returns@innosupps.com or write an inquiry here and our team will get back to you shortly.
FOR PROMOTIONAL SALES OR HIGHLY DISCOUNTED ITEMS SUCH AS: CODES OVER 25%, BLACK FRIDAY/CYBER MONDAY, BUY ONE GET ONE (BOGO) OR FREE SHIPPING PROMOTIONS - ALL SALES ARE FINAL. DISCOUNT CODES CANNOT BE COMBINED WITH AUTO-RENEW SUBSCRIPTIONS OR APPLIED TO SPECIAL OFFERS.
Please contact returns@innosupps.com to receive an RMA before sending in your order for a return or a refund.
*Please note that any returns that do not include a physical RMA AND RMA submitted digitally will not be processed, and these items will be destroyed and not considered for any return.*
