Return Policy

Unopened Products

You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition to be returned. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the original purchase date. *Only Valid to U.S. Customers*

Opened Products

You can return opened item(s) within 30 days of the purchase date for a 50% refund. All returning items must be less than 20% used to qualify for a refund. Refund amount will only be for the product cost, shipping charges are non-refundable. We do ask that the customer covers the return shipping costs and items must be returned within 30 days of the original purchase date. *Only Valid to U.S. Customers*

 

If you purchased and received a free item, or purchased a discounted bundle on the post purchase, all items need to be returned in order to receive a full refund. If you wish to keep the free item, the full retail value of the promotional item will be deducted from the refund amount.
 
 
 
If you have any other questions about the process or if you are eligible for the return, please send an email returns@innosupps.com or write an inquiry here and our team will get back to you shortly!

 

*All sales are final and no refunds will be issued on orders with promotional codes over 20% or promos for free shipping.*

 

Please contact returns@innosupps.com to receive an RMA before sending in your order for a return or a refund.

*Please note that any returns that do not include an RMA will not be processed, and these items will be destroyed.*

 

Return Products To The Following Address:

 

ATTN: INNO SUPPS

1000 N Green Valley Pkwy. #440-620

Henderson, NV 89074

 

Returns will not be initiated until we receive your order returned in full to our address at 1000 N Green Valley Pkwy. #440-620, Henderson, NV 89074. Refunds will be made only to the credit card used for the original purchase. Please allow 7 business days for the refund credit to appear on your statement.