SHIPPING POLICY

Looking for your package?

Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. And if your package still hasn’t turned up, and it’s been 3 or more days, please contact us.

We ship to domestic and international locations from the United States. Please allow 3 - 4 business days for your order to be processed due to high order volume.

We do not ship on weekends or holidays.

*Please contact the mail carrier (UPS, USPS, DHL, DHL Express) for updates regarding your order’s shipping status.*

WRONG ADDRESS, NOT RECEIVED OR STOLEN ORDERS

Inno Supps does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

This Includes:

Please contact your mail carrier with your full name and tracking number for lost orders due to incorrect address provided or unclaimed or refused orders.

DOMESTIC SHIPPING (WITHIN THE USA)

Standard shipping is 5-7 business days, excluding weekends and federally observed holidays.

CLAIMS

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. Requests for assistance completing a claim must be made within 7 business days from a package being marked as delivered.

***Filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***

Please reference the information and links below to learn more about the claims process.

To file or check the status of a claim, please contact the carrier:

INTERNATIONAL SHIPPING

International orders may incur delays due to customs duty fees and transit — expected arrival is up to 14 business days from purchase. Packages shipped internationally may be subject to customs and duties. INNO SUPPS IS NOT RESPONSIBLE FOR COVERING CUSTOMS AND DUTIES CHARGES.

If you purchase from our website and refuse the package at any point OR refuse to pay customs, please be advised that you will not be eligible for a refund for the package due to fees incurred by us returning the package.

PLEASE BE ADVISED THAT: Each country has different requirements on what ingredients can and cannot be imported. Ingredients such as Melatonin and Yohimbine may not be allowed to be imported into your country. We highly recommend contacting your customs agency for a full list on what your country allows to be imported before purchasing. If for whatever reason your order is seized by customs we will NOT issue you a refund (minus shipping) unless ALL products are returned to our warehouse in the original condition per the return policy above.

It is also the direct responsibility of the customer to collect parcel from the foreign postal administration, and failure to do so for any reason will result in shipping charges not being refunded once the order has been returned to sender.

The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes Inno Supps to import the goods on their behalf. Further, the consignee/buyer agrees that Inno Supps may delegate the obligation to import the goods on their behalf to a subcontractor (e.g., customs broker). The consignee will pay the taxes and duties in addition with the purchase price of the goods.

Please be advised that there may be slight delays in the delivery of your package, as carriers may require additional time depending on your area of delivery. Typically, our international shipping takes 7-14 business days under normal circumstances.

QUESTIONS?

If you have any other questions about the process or if you are eligible for a return, please send an email to returns@innosupps.com and our team will get back to you shortly.

I bought a stack and I want to return 2 items and not the others? Can I do that?

Yes, you can return the partial stack. Please refer to the return policy above for more information.

I got a super discounted post purchase offer with a tiered free item. I want to return the products but keep the free tiered item. Will I be charged?

You will not be charged, but the retail value of the free tiered item will be discounted from your refund.

Can I return regular priced items and keep the Special Offer?

Unfortunately, the purchase of a normal priced item is required to qualify for a special offer. If you return the regular priced items, you are welcome to keep the special offer, however, the retail value of the special offer will be deducted from your refund.

Why do I need to purchase return shipping?

Unfortunately we do not provide shipping labels at this time.

Why is my shipping not eligible for a refund?

Initial shipping costs are paid directly to the carrier (DHL, UPS, etc.), so unfortunately we are only able to refund the cost of the product returned.